In terms of physical improvements of hardware, we have an ongoing programme of asset enhancement initiatives to upgrade our shopping centres. In addition, we also invest extensively in the repair and maintenance of the shopping centres and carparking facilities across our portfolio. All such investments are done with a view to enhance the shopping environment and provide a more sustainable platform for the tenants’ businesses.
Apart from hardware improvements, we focus on delivering better customer service to both shoppers and tenants. The Link introduced customer service ambassadors in selected shopping centres as part of our efforts to enhance the overall shopping experience.
To generate more footfall for the benefit of the tenants, we organise numerous marketing and promotional events at the shopping centres.
To assist and educate the tenants of the latest retail trends and business knowledge, the ever popular and successful Link Tenant Academy has continued to grow its operation. We offer seminars covering a wide range of topics pertaining to the tenants’ business interests such as “customer service communication skills” and “interior design for shops”. The Manager invites seasoned professionals and subject experts to present at the seminars which are open to all tenants free-of-charge and are well-attended by our tenants.
Our investments in hardware and software have produced encouraging results in terms of tenant sustainability. Footfall for our shopping centres has increased. Moreover, the benefits of tenant sustainability are felt by the smaller tenants as well, which amount for approximately 60% of the total retail shops in our portfolio.